At Florist Kentish Town, we are dedicated to serving the local community with exceptionally fresh flowers for all occasions. As a trusted local florist, we understand the importance of quality, reliability, and peace of mind when you choose us for your flower deliveries. Our Returns, Refunds & Complaints policy is designed to ensure your complete satisfaction, whether you order for your home, office, or business.
Your order should arrive in perfect condition. All our flower arrangements are carefully packed and handled with the utmost care. In the unlikely event your flowers arrive damaged, wilted, or in unsatisfactory condition, please contact us as soon as possible on the day of delivery. Providing a photograph of the damaged product will help us resolve the issue swiftly. Our helpful team will assess the problem and ensure you are offered the appropriate support.
We pride ourselves on our fresh flowers guarantee in Kentish Town. All our blooms are sourced daily to provide maximum freshness and beauty. Our flowers are guaranteed to arrive fresh and to last for a minimum of five full days from the delivery date if cared for as per the guidelines supplied with your order. If, within this window, you notice your flowers have not lived up to our freshness promise, please reach out with your concerns. We truly value your trust and are committed to ensuring your expectations are met or exceeded every time.
If your flowers are damaged on arrival or fail to meet our freshness standards, we offer simple solutions. You’ll have a choice between a full refund, a free replacement arrangement, or a voucher for future use with us. To arrange your refund or replacement, please contact our team within 48 hours of delivery and provide photographs if possible. Once we have reviewed your case, we will process your preferred resolution promptly, usually within three working days.
Your feedback is essential to our mission as Kentish Town’s preferred florist. If, for any reason, your experience does not meet expectations, we encourage you to let us know. Our dedicated team will investigate your complaint thoroughly and aim to respond within two working days. Rest assured, every complaint is treated confidentially, professionally, and with urgency, reflecting our commitment to customer care and local reputation.
Florist Kentish Town has built a strong relationship with families and businesses throughout the area, supplying gorgeous, fresh flowers with care and expertise. We go the extra mile to ensure your satisfaction with every order, and we stand firmly behind our promise of quality. Thank you for choosing your neighbourhood florist – we look forward to creating more beautiful floral moments for you and your loved ones.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
