Welcome to Florist Kentish Town. By ordering from our website, you agree to be bound by the following Terms and Conditions, which apply to flower delivery services provided by Florist Kentish Town to customers in Kentish Town and the surrounding areas. Please read these Terms and Conditions carefully before placing any orders through our online platform. These terms do not affect your statutory rights.
To ensure a smooth and efficient flower delivery experience across Kentish Town, our ordering process is designed with customer convenience and accuracy in mind. To place an order, browse our selection, choose your preferred arrangements or gifts, and add them to your online basket. You will be guided through the checkout, where you must provide accurate delivery information, including the recipient’s address and contact details. It is the customer’s responsibility to ensure all details are filled in accurately. Additional requests or delivery instructions should be provided at the time of ordering.
After completing your purchase, you will receive an order confirmation to acknowledge receipt of your order. This confirmation does not indicate acceptance of your order, but confirms we have received it. Acceptance of your order and the completion of the contract will only occur when you receive a further email confirming dispatch of your order. Should any item be unavailable, we reserve the right to contact you to offer a suitable alternative or process a full refund if you prefer.
All floral products displayed on the website are subject to availability. Due to seasonal or regional variations, certain blooms or ancillary products may occasionally be substituted with alternatives of equal or greater value and quality. We always aim to match your chosen arrangement as closely as possible and will communicate any significant substitutions prior to delivery where time allows. Substitutions are made in accordance with standard floristry practices to ensure customer satisfaction in Kentish Town and surrounding areas.
All prices are quoted in pounds sterling (£), inclusive of VAT where applicable. Payment for your flower order must be received in full before the order is processed and dispatched. We accept payment via major credit and debit cards, and any other methods as clearly specified at checkout. Payment providers are selected for their security and reliability.
If your payment is declined, the order will not be processed. Please ensure your payment details are correct before submitting the order. Florist Kentish Town does not store credit or debit card information, and all transactions are processed on secure, industry-standard encrypted platforms.
Florist Kentish Town offers same-day and next-day online flower delivery services throughout Kentish Town and nearby areas. Delivery is subject to availability and may be limited by the time your order is placed. Orders received after the specified cut-off time for same-day delivery may be delivered on the next working day.
While we make every effort to ensure timely delivery, occasionally delays may occur due to factors outside our control, such as extreme weather, traffic disruptions, or issues beyond our reasonable diligence. Florist Kentish Town cannot be held responsible for these situations, but we will always do our utmost to inform you and resolve any issues as swiftly as possible.
Where a delivery address is incomplete or incorrect, or the recipient is unavailable, we reserve the right to attempt redelivery or leave flowers with a neighbour or in a safe location. If redelivery is necessary, additional charges may apply.
If you wish to cancel or amend your flower delivery order, please notify us at the earliest opportunity. Orders may be cancelled or amended without charge provided sufficient notice is given and the order has not already entered the preparation or dispatch process.
For cancellations received before the flowers are prepared or dispatched, a full refund will be provided using the original payment method. If preparation has commenced, we reserve the right to deduct or refuse a refund for costs already incurred by Florist Kentish Town. Due to the perishable nature of flowers, cancellations or changes after dispatch may not be possible.
We regret that bespoke or personalised orders cannot be cancelled once work has commenced. Any specific requirements or amends should be communicated at the time of placing the order to avoid disappointment.
Your satisfaction is important to us. If you are dissatisfied with your online flower delivery from Florist Kentish Town, please contact us within 24 hours of receipt. If the delivered flowers are damaged or do not match the description or arrangement ordered, we will, at our discretion, offer a replacement, repair, or refund. Evidence of damage or quality issues, such as photographs, may be requested to process your claim swiftly.
Due to the highly perishable nature of our products, returns are generally not possible. Refunds or replacements are not provided for issues reported outside the specified time frame, or if care instructions provided upon delivery are not followed.
By placing an order for flower delivery in Kentish Town, customers confirm that they are over 18 years of age, and that all information provided is accurate, true, and complete. Customers agree not to use our products or website for any illegal or unauthorised purpose.
If a customer provides incorrect or misleading information and the order cannot be delivered as a result, neither a refund nor a replacement will be provided. It is the customer’s responsibility to ensure recipients are available at the delivery address at the specified time.
Florist Kentish Town is committed to providing fresh, high-quality flower arrangements for delivery throughout Kentish Town and the surrounding areas. Each order is hand-prepared by skilled florists using the best available blooms. We guarantee that our products will be delivered in the best possible condition.
If for any reason you are not satisfied with the quality or condition of your flowers, please contact us directly, and we will review your concerns in accordance with our Returns and Refunds Policy above.
Florist Kentish Town shall not be liable for any indirect, special, or consequential losses, including but not limited to loss of profits, revenue, contracts, data, or enjoyment, arising from the use of our website or from products or services supplied via online flower delivery.
Our total liability for any claim shall not exceed the value of the order concerned. This does not affect our liability for death or personal injury resulting from our negligence, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.
All content, imagery, branding, and trademarks shown on this website remain the property of Florist Kentish Town. You may not copy, reproduce, or use these materials without explicit written permission.
Your privacy is important to us. Florist Kentish Town processes customer data in accordance with current UK data protection laws. Information collected from customers will be used solely for the purpose of processing and fulfilling your order, and will not be shared with third parties except where necessary for this purpose (for example, for payment processing or delivery). Our complete privacy notice is available upon request.
Florist Kentish Town is not liable for any failure to perform, or delay in performance of, any of our obligations under these terms caused by events outside our reasonable control, such as natural disasters, pandemics, strikes, or transport interruptions.
We reserve the right to amend or update these Terms and Conditions from time to time and without prior notice. Updates will be made available on our website, and continued use of the site after any such changes constitutes your acceptance of the new Terms and Conditions. We recommend you review these terms regularly.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales. The English courts will have exclusive jurisdiction over any such disputes or claims.
These Terms and Conditions apply to all customers ordering for flower delivery in Kentish Town and the surrounding areas. By completing an order, you confirm that you have read and understood these conditions and agree to be bound by them. If you have any queries about these terms, please contact us prior to ordering.
Thank you for choosing Florist Kentish Town for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kentish Town, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kentish Town.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
